Frequently Asked Questions
Q. How do I enroll a member or members?
A. You can fill out an Enrollment Form on this website, or you can fill out the paper form and fax it to our office at 612-767-9200, or mail it to Midwest Dental Benefits, 1335 Industrial Boulevard, Suite 100, Minneapolis, MN 55413.
Q. How do I submit a change in status information?
A. You can fill out a Change of Status Form on this website, or you can fill out the paper form and fax it to our office at 612-767-9200, or mail it to Midwest Dental Benefits, 1335 Industrial Boulevard, Suite 100, Minneapolis, MN 55413.
Q. How do I get a copy of the benefits summary?
A. Benefits Books are made available in PDF format. Please contact your Account Manager at 800-836-4098 for the most up to date version. If you wish to have Benefit Books printed, you can order by filling out the Order Form online or e-mailing your request to dloder@mdbtpa.com. There is a fee per booklet to cover printing and shipping costs.
Q. How do I order ID cards?
A. If you would like to order ID cards for an employee or for your entire group, please call us at 800-836-4098 or click Request ID Card to submit a form online.
Q. How will I be invoiced? When will it be available?
A. Invoices are mailed no later than the 5th business day of the month. You may elect to receive invoices by email or traditional U.S. mail.
Q. What kind of reporting is available? How do I request reports?
A. A variety of reports are available to you including enrollment, billing, and claims utilization. This includes both standard and customized reports based on your needs. Please contact your Account Manager for assistance.
Q. Who is my main contact at MDB?
A. MDB operates as a team with your salesperson being the ultimate responsible contact for you. Supporting the lead salesperson is a team that includes an Account Manager, Claims/Customer Service Specialist, and Billing Manager. Everyone can be reached at 800-836-4098.